CORPORATE PODCAST STUDIO BOOKING AGREEMENT

CORPORATE PODCAST STUDIO BOOKING AGREEMENT

1. Booking Policies

1.1 General Booking Guidelines

  • Clients can book studio sessions via the official website or by phone or email at info@alexanderspencer.com.au.

  • Bookings are available in hourly and bundle packages.

  • Booking confirmation is subject to payment within 2 business days.

  • The studio operates from Monday to Friday, 9:00 AM – 5:00 PM.

  • Last-minute bookings (less than 1 business day notice) are subject to availability.

1.2 Booking Confirmation & Payment

  • An automatic email confirmation is sent upon reservation.

  • Payments must be completed within 2 business days of booking; otherwise, the reservation is cancelled.

  • Accepted payment methods: Credit/Debit Card or Bank Transfer.

  • Clients with confirmed bookings will receive an automated reminder 3 days before the session.

2. Payment & Cancellation Policies

2.1 Payment Terms

  • All bookings must be paid within 2 business days of reservation.

2.2 Refund & Cancellation Policy

  • Cancellations within 2 business days before the session: Full refund or free reschedule.

  • Cancellations within 1 business day before the session: 50% refund or one-time reschedule.

  • No-Show: No refund.

3. Technical Disruption Policy

3.1 Definition of Technical Disruption

  • Equipment failure (microphones, recording devices, computers).

  • Software malfunctions.

  • Power outages.

3.2 Troubleshooting

  • Our Marketing Team will be available to do basic troubleshooting during the session. If the issue cannot be resolved within a reasonable timeframe, refund and rescheduling options will be offered.

3.3 Refund/Reschedule Policy for Recording Disruption

  • Minor Disruption (less than 15 minutes): Session continues with minimal disruption.

  • Significant Disruption (15-30 minutes): Extend the session time or provide a 50% refund.

  • Major Disruption (over 30 minutes or session termination):

    • Option 1: Full reschedule of the session at no additional cost.

    • Option 2: Full refund of the session fee.

    • The client will choose which option they prefer.

  • Force Majeure: Rescheduling will be prioritised in cases of events outside of the studio's control (e.g., widespread power outages, natural disasters).

3.4 Preventative Maintenance

  • Regular checks and maintenance of all equipment are conducted to minimise potential failures.

4. Late Arrival Policy

  • Sessions start and end at the scheduled time.

  • A 5-minute grace period is allowed for late arrivals.

  • If you arrive late, your booking may be extended by up to 15 minutes, subject to availability.

  • If an extension isn’t possible, the session will end at the originally scheduled time.

5. General Terms & Conditions

5.1 General Terms

  • By booking a session at The Executive Mic, clients agree to comply with all terms and conditions outlined in this document.

  • The studio reserves the right to modify these terms at any time. Clients will be notified of significant changes.

  • Failure to adhere to these terms may result in suspension of studio privileges.

5.2 Studio Usage

  • Clients must arrive at least 15 minutes before their scheduled session to allow time for setup.

  • The maximum occupancy per session is three people unless otherwise approved.

  • No food, drinks, or smoking is allowed inside the studio.

  • Clients are responsible for using the studio equipment properly. Any damages must be reported immediately.

5.3 Equipment & Technical Assistance

  • The studio provides professional recording equipment, including microphones, headphones, and audio interfaces.

  • A basic equipment walkthrough will be provided at the beginning of each session.

  • Additional technical assistance (beyond basic setup) is available upon request for an additional fee.

5.4 Recording Files & Storage

  • The studio saves your files in the Cloud (Google Drive) and sends you a link after the recording. Files will be available within 1-2 business days.

  • The studio retains recording files for 7 days (Basic) and 30 days (Plus and Premium) before automatic deletion.

  • The studio is not responsible for lost or corrupted files after the storage period.

5.5 Conduct & Liability

  • Clients must professionally conduct themselves at all times.

  • Any inappropriate behaviour, including harassment or misuse of equipment, will result in immediate termination of the session without a refund.

  • The studio is not responsible for any personal belongings left behind.

5.6 Privacy & Confidentiality

  • The Executive Mic respects client privacy and does not store or share recordings without consent.

  • Clients are responsible for ensuring their recordings do not violate copyright or legal regulations.

5.7 Emergency Situations

  • In case of an emergency (fire, evacuation, or medical incident), clients must follow staff instructions immediately.

  • Emergency exits and safety procedures will be briefed at the beginning of the session.

By booking a session, you acknowledge that you have read and agreed to the terms and conditions outlined above. If you have any questions, please get in touch with us at +61 3 8199 3000 or info@alexanderspencer.com.au.